LootIX

PRIVACY POLICY

Your privacy and data security are our highest priorities

GDPR Compliant | Last updated: January 2024

INTRODUCTION

LootIX Competitions Ltd ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.

We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all users of our website and services.

1. INFORMATION WE COLLECT

1.1 Information You Provide

  • Personal Details: Name, email address, phone number, date of birth
  • Payment Information: Billing address, payment method details (processed securely by our payment providers)
  • Competition Entries: Ticket purchases, entry preferences, communication history
  • Verification Data: Identity documents for age verification and prize claims
  • Communications: Support inquiries, feedback, survey responses

1.2 Information We Collect Automatically

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent, click patterns, competition preferences
  • Cookies: Session data, preferences, marketing analytics (see Cookie Policy below)
  • Location Data: General geographic location for compliance and fraud prevention

2. HOW WE USE YOUR INFORMATION

Essential Services

  • • Process competition entries and payments
  • • Verify eligibility and prevent fraud
  • • Notify winners and distribute prizes
  • • Provide customer support
  • • Comply with legal obligations

Marketing & Improvements

  • • Send competition updates (with consent)
  • • Personalize your experience
  • • Analyze usage to improve services
  • • Conduct market research
  • • Send promotional offers (opt-in only)

3. LEGAL BASIS FOR PROCESSING

Contract Performance: Processing necessary to provide our competition services and fulfill our obligations to you.

Legal Obligation: Compliance with gambling regulations, tax requirements, and consumer protection laws.

Legitimate Interest: Fraud prevention, service improvement, and business operations (balanced against your rights).

Consent: Marketing communications and non-essential cookies (you can withdraw consent at any time).

4. DATA SHARING & DISCLOSURE

4.1 Trusted Partners

  • Payment Processors: Stripe, PayPal (for secure payment processing)
  • Identity Verification: Jumio, Onfido (for age and identity verification)
  • Email Services: Mailchimp, SendGrid (for communications)
  • Analytics: Google Analytics (anonymized data only)

4.2 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authorities including:

  • UK Gambling Commission
  • HM Revenue & Customs (HMRC)
  • Law enforcement agencies
  • Financial intelligence units

We Never Sell Your Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. DATA SECURITY

Encryption

256-bit SSL encryption for all data transmission and storage

Access Control

Strict access controls and multi-factor authentication

Monitoring

24/7 security monitoring and incident response

6. YOUR RIGHTS

Under UK GDPR, you have the following rights:

  • Access: Request copies of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data
  • Portability: Receive your data in portable format
  • Objection: Object to processing of your data
  • Restriction: Limit how we use your data

How to Exercise Your Rights: Contact us at privacy@lootix.co.uk. We will respond within 30 days.

7. DATA RETENTION

Account Data

Retained while account is active plus 7 years for regulatory compliance

Transaction Records

7 years from transaction date (legal requirement)

Marketing Data

Until consent is withdrawn or 3 years of inactivity

Support Communications

3 years from last contact for quality assurance

8. COOKIES POLICY

We use cookies to improve your experience on our website:

Essential Cookies

Required for basic site functionality (always active)

Analytics Cookies

Help us understand how you use our site (opt-in)

Marketing Cookies

Used to deliver relevant ads (opt-in)

You can manage cookie preferences in your browser settings or through our cookie banner.

9. CONTACT US

Data Protection Officer

Email: privacy@lootix.co.uk

Phone: 0800 123 456

Response Time: Within 30 days

Postal Address

Data Protection Officer
LootIX Competitions Ltd
123 Competition House
London, UK SW1A 1AA

10. COMPLAINTS

If you're not satisfied with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk

Phone: 0303 123 1113

Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

POLICY UPDATES

We may update this Privacy Policy from time to time. Significant changes will be communicated via email and posted on our website. The current version is always available at lootix.co.uk/privacy. By continuing to use our services, you acknowledge acceptance of any updates.